My Design Process

What kinds of materials/shoes do you use?

All customer orders are filled using brand new, authentic Converse, Toms and Vans (Some of my shop listings may show store brand shoes that were used solely as demo shoes). Shoes are hand painted or tie dyed to your specifications and many options are available: sports teams, retro, gamer, bands, cartoons/characters, pop culture, landscape/scenic, abstract, whimsical, techie/geeky, animal prints, wedding party shoes, bride and groom shoes, you name it!

Hand painted designs are created using high-quality acrylic paint followed by a matte finishing spray to protect the design and ensure durability. Tie Dyed shoes are done using high quality dyes.

 

Do you really hand paint and dye all of these shoes?

Yes! I typically will sketch out an idea on paper before I begin painting on your shoes or Jansport bag.  Everything is hand painted, there are no stencils or tracing used to create designs.  I do everything by hand and free hand.

Is everything in your shop custom/hand made?

Everything. From the dyeing and painting of shoes and painting custom Jansport bags to the satin ribbon laces I create by hand, hand dyed accessories like scarves and shoelaces, kitschy hairs sticks I sculpt and more.

I currently offer mugs with my own artwork printed on them, and plan to add my own t-shirt line in the Spring of 2016.

 

Ordering

Do I need to create an account to order?

Absolutely not! However, without an account, you will not be able to log in and check your order status.  Though you will still receive a tracking number and note from me when your order ships

 

How long will it take for my shoes to be customized?

Great art takes time, and it is my aim to provide you with wearable art of the highest quality. Each listing in my shop states the time frame for design. Sometimes I ship sooner, as my schedule and queue allow, but I NEVER ship later than the stated time frame.

What if my size or desired design isn’t in stock?

Don’t worry! Your size and/or desired design will be back in stock soon! I keep the inventory amounts in my shop low so that I can keep up with demand and meet my promised deadlines. I am the sole artist, and don’t employ any other artists or interns at this time.  With two (2) shops – this one and a shop on Etsy, it is important to properly schedule design time to ensure that each of my clients receive the best quality art work and highest attention to detail possible at all times. Just as important, is the scheduling of downtime, so I can unwind, relax and enjoy the company of family and friends as well as my many hobbies.

I don’t believe in sacrificing quality for quantity, and often have a wait list during peak months (March-August and November-January).

If you don’t see your needed size or design, email me at karen@intellexual-design.com and I will assist you.

Is your site secure?

Absolutely! My website and payment processor, Stripe utilize a secure SSL system and Paypal implements secure SSL for payment processing to ensure that your information is safe as well. You are NOT required to create an account to make a purchase.  Guest checkout is welcome, though creating an account allows you to be able to log in and check the status of your order 24/7.  No payment information is stored on our server, and the information used in setting up an account (email address, name, phone number mailing/billing addresses) is NEVER sold, traded or used for anything other than being able to contact you with questions regarding your custom order and mailing your order to you.

What methods of payment do you accept?

Payments to Intellexual Design can be made using PayPal and/or with Visa, Mastercard or American Express.  Both methods of payment are secure, and Intellexual Design simply receives your order and notice that you have paid for your order after you have completed your purchase. After placing your order, you will receive a personal email thanking you for your order and confirming its receipt.

Additionally, money orders are also accepted.  Shoe customization will not begin until payment has been received and has cleared.

Checks are not accepted.

 

What are your hours of operation?

Regular Business Hours
Monday – Friday 9am to 6pm

I am not in my studio painting/designing on the following days/holidays (However, I will reply to all messages promptly during these days): New Year’s Eve, New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving, Christmas Eve and Christmas Day.

Who is responsible for paying duties/ customs and import taxes on items?

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

ID Rewards

As of June 13, 2016, the Intellexual Design Rewards Program has ended,  If you have points to redeem, please contact us at sales@intellexual-design.com to be provided with a coupon code for redemption on your next order.  

 

Returns & Cancellations

What is your return policy?

Sales on custom shoes, apparel and accessories are final, but if you are ever dissatisfied with your purchase, please contact me immediately. I will do everything I can to help rectify the situation.

Returns or exchanges based on incorrect sizing or damage done to shoes by the buyer (whether intentional or unintentional) are not accepted so it is imperative that you designate your correct shoe size(s) and style(s) and keep in mind that this is art for your feet and should be worn with care, NOT machine washed – spot cleaned only.

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*NOTE* It is imperative that you are clear on your idea for shoe design customization, as these designs are permanent and all sales are final. Refunds are not available as this is a custom item. Please be sure that you are clear in the design you request as well as your size and please be as detailed as possible so that your custom shoes/apparel will be exactly to your specifications.

What is your cancellation policy?
Custom shoe orders that need to be cancelled, must be cancelled within 24 hours of the order being placed.  After this time, cancellations of your order cannot be made.

Shipping

How will my order be shipped?

All Domestic (United States) shoe orders ship via USPS Priority Mail. Depending on where you are in proximity to me, your order may take one (1) to three (3) days to arrive.  All accessories ship via USPS First Class Mail

International orders are shipped via USPS First Class International Mail. Your order may take 2 (two) to 6 (six) weeks to arrive. After it has been taken to the post office for mailing. Packages weighing more than four (4) pounds must ship via USPS Priority Mail International.  This typically is only the case when more than one pair of shoes is ordered.

I was not available for delivery or I provided the incorrect address at check out, what do I do?

I do my best to keep track of the delivery of shipments, but with two shops and multiple orders, it is not always possible.  All customer receive a tracking number when their order ships, and if your order is not delivered due to postal issues, incorrect address or customs issues, the customer is responsible for paying for the cost to re-ship the item(s).  I contact customers immediately when I receive returned packages.  If you do not hear from me first, please contact me at sales@intellexual-design.com, so I can work to get your package to you.

Shoe Care

How do I care for my custom shoes?

 Please use only a damp cloth for spot cleanings and air dry only. Your custom shoes should never be washed in a washing machine or placed in a dryer. Custom shoes are artwork for your feet so please remember to wear them with care.

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